Hello, I have exactly the same problem.
I opened a ticket in my Dashboard.
Here is the answer received:
Swisscom enabled on their routers ''smart safe'' option,
clients need to disable it and also firewall and sevice will work fine again.
The problem is that I do not have a ''smart safe'' option...
Hello,
Excuse my english translated.
I am a new dealer.
I get the box of a customer so the contract has expired.
I wish to assign it to a new client.
How do I proceed ?
I can not clear his customer line and can not change the name of the creditor.
Thanks for your help