Playback error/keeps buffering

[MisterFamily]

Hi!

I have a client on here who was watching TV, and in the middle it stopped working. It keeps buffering and with IPTV Smarters it gives a 'Playback error'

None of the channels works, and these are the things we already tried:

1. Configuring DNS 8.8.8.8/1.1.1.1 on router and rebooting
2. Switched to HLS streaming format on IPTV Smarters
3. Started my VPN
4. Tried It on Windows, Android and TV Apps, all dead.
5. Tried it with 4G connection.
6. I've run a diagniostic on his line

The apps he has used to test (depending on the application with M3U or Xtream)

• On TV's - IPTV Starters, Smart IPTV, SSIPTV, SmartTV.Club
• On Android - IPTV Smarters, XCIPTV Player
• On Windows - IPTV Smarters and IPTV Player

For testing purposes, I tried his connections on my device and it worked for me.
Eventually he has sent me a message that it worked again, and after 2 hours it stopped working again.


Anyone any idea why this happens & how to resolve it?

 

[henrikchristensen1988@gma]

Did you find a fix? I have exactly the same problem on 3 different lines.

App: Smarters Pro
VPN: Ipvanish - mainly danish or norwegian connection
Device: t95 and pc