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What to do when having problem with channels

Discussion in 'Announcements, News & Rules' started by Rusax, Apr 8, 2018.

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  1. Rusax

    Rusax Let me show you the world Reseller

    100%
    Hey Guys,

    to get the problems Quicker solved with channels

    follow these step:

    1. Always check youre setup and settings

    2. Try it on different app/device like VLC

    3. Check if it works with 3G or 4G or maybye even a friend, family or collegue

    4. check if there are no know problem with isp blocking the conection

    If that doenst help

    If Channel is Down, No Sound, No Picture or Wrong Channel

    make a channel report in dashboard:
    (if you dont have one ask for at youre reseller or let him make the ticket)


    [​IMG]

    If you have a Different Problem make a ticket for it:
    (if you dont have a dashboard one ask for at youre reseller or let him make the ticket)


    [​IMG]


     
    Last edited: Apr 11, 2018
    Tags:
  2. Rusax

    Rusax Let me show you the world Reseller

    100%
    Little Update guys, when you dont have anwser within 48hr. or problem isnt fix

    You can do 1 of 2 things.

    1. You fill in this Form:
    https://docs.google.com/forms/d/e/1...nQlFcYfGVqc8n4XrlwwcEbKg/viewform?usp=sf_link
    (if there is no ticket number the report wil be deleted)


    Or
    2. you go to:

    https://iptv.community/threads/problems-with-channel.9178/#post-93873

    and use these template:
    (if not filled in it will be deleted without warning)

    in the format:
    Channel Name (Type the EXACT channel name):
    Problem:
    Country:
    ticket number:
     
    marijo and nuvola125 like this.

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