What to do when having problem with channels

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Rusax

Let me show you the world
Staff member
Moderator
Feb 4, 2017
716
893
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www.rusax.nl
Reseller Username
Rusmir
#1
Hey Guys,

to get the problems Quicker solved with channels

follow these step:

1. Always check youre setup and settings

2. Try it on different app/device like VLC

3. Check if it works with 3G or 4G or maybye even a friend, family or collegue

4. check if there are no know problem with isp blocking the conection

If that doenst help

If Channel is Down, No Sound, No Picture or Wrong Channel

make a channel report in dashboard:
(if you dont have one ask for at youre reseller or let him make the ticket)


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If you have a Different Problem make a ticket for it:
if you cant find the channel in the previous list also make a ticket for it
(if you dont have a dashboard one ask for at youre reseller or let him make the ticket)


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Last edited:

Rusax

Let me show you the world
Staff member
Moderator
Feb 4, 2017
716
893
213
29
www.rusax.nl
Reseller Username
Rusmir
#2
Little Update guys, when you dont have anwser within 48hr. or problem isnt fix

You can do 1 of 2 things.

1. You fill in this Form:
https://docs.google.com/forms/d/e/1...nQlFcYfGVqc8n4XrlwwcEbKg/viewform?usp=sf_link
(if there is no ticket number the report wil be deleted)


Or
2. you go to:

https://iptv.community/threads/problems-with-channel.9178/#post-93873

and use these template:
(if not filled in it will be deleted without warning)

in the format:
Channel Name (Type the EXACT channel name):
Problem:
Country:
ticket number: