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Thanks, I have tried there but haven't had any response (over a week now). I'll give them another go.

Hi, I have a mag256 which has h/w version 7.11-cyb-00 manufactured 6/10/17. This box has stuttering/freezing issues on detailed or fast moving scenes. I see that there is a later version of the hardware, 7.2, which must have been available at the end of 2016. From what I see 7.2 doesn't have...