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Unfortunately the guy I bought it from has vanished from Facebook all the messages have disappeared I gave him. A brand new fire 4k stick he put it on and now I'm stuck

Same problem here any help would be great, I have a subscription up until October 6 this year, right now I have been trying to update it which is not possibly I get a network error message and it try to move me to download the update from the appstore, tried everything possible, the guy I bought...