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Fixed immediately mate. Thank you

Could you use MX Player Pro to play this video? You can easily select MX as external player on TiviMate. Let me know the results. Will be fixed within a few days Should be working fine now For this subtitle, use a player which supports resyncing subtitles. Because there is no other...

Thanks, replacing it within a few days Probably no support of codecs by your device. Nothing you can do about this, try watching those episodes on a different device when you need to. We're on it. Give us a couple days to fix. Working fine here. Your other complaint sounds like you have a...

Hello, Please check your PM. Best regards, FiyiK

Can you explain to me which episodes are mislabeled and what the correction should be so i can have a look in to that?

Fixed! If the problem still occurs, please PM me! Do not reply in this thread. Only use template here (written in first post).

@krutair Thank you for the report, i will update this series coming week and the issue will be fixed. Your device/player doesn't support the right codecs to play these movies. (example ->) Use an external player if you're using Android to play your movies. I recommend MX Player Pro.

Should be updated now with 1080p quality. Just tested it out with VLC on computer and works perfect here. ---------------------------------- All other messages for VOD issues are being looked in to. Thanks.

Thank you for your report, will be replaced with 1080p coming days.

Coming days it will be replaced with 1080p format Fixed

Please use the "Report Channel" option in your dashboard. This way the technicians get your message directly.

Currently being worked on. Check back later tonight or tomorrow. Try a different video player. No problems with VLC. The codecs are probably not supported by TVIP S-Box 415. Check user manual / supplier website for supported formats and codecs.

3D movies you are viewing contains 2D subtitles. 3D subtitle is needed to make it work on a 3D TV. For further questions, contact me in private.

@Sheppy100 @alrawi Please have a little patience. When it's back up, you will enjoy VOD for many months/years without interruption.

Please PM me the details about this.

We have 2x Long Shot movies. 2017 & 2019 version. The newest variant is not a documentary, check in map multi-subs. In case you still encounter issues, please report back by PM so i can investigate. Works fine on VLC computer.

True. HD Fix coming with the next VOD: DE update.

I am aware that some subtitles could be google translated, but that is not controllable as subtitle community's upload professional translated, manual translated and google translated subtitles on websites. That is why, there is a slight little chance a movie could have Google Translated...

If you still didn't receive any information yet, try a refund and also let the moderators know the name who you bought IPTV subscription from.

His TV probably doesn't support the video codec/format. Yours does....