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MAG524w3 not recording to USB

datatouch

New Member
Jun 29, 2022
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Hi all

Apologies if this has been asked before, I had a search and couldn't find anything.

I've recently setup a new MAG524w3 box. All seems to be working OK except for recording. I've plugged in a WSB drive formatted to FAT32 (xFAT) and the box recognises that this is connected. When I go to the planner and hit Red button for Record, it gives time of day setup for recording to check and save but nothing appears on the drive after the time. I also tried selecting a future program and hitting Yellow for Download, still nothing. I've tried both of these options with the box powered off and on.

When trying to playback I go to Media Browser and selecting the USB device, it shows no files.

I've checked with the Portal supplier and they assure me they do have the Record function enabled.

Any help at all would be much appreciated.

Many thanks!