I had the same problem.
Remove MAC address, restart device and then comes the message ``your stb blocked call the provider`` Add MAC adress again, and press RED button on the remote control (Reload Protal) it worked for me.
Name of channel: Teleclub City
Country : Switzerland
Kind of channel: Movies
lyngsat name: not a SAT channel
Provider: https://www.teleclub.ch/sender/teleclub-city/
Name of channel: Teleclub Retro
Country : Switzerland
Kind of channel: Movies
lyngsat...
the portl is loading full, and still the channels are not shown to me.
or when I'm looking for channels, it sometimes hangs. What could be the problem?