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My reseller has told me to delete (again) and reload with a new file address. This has worked but surely I shouldn't need to keep doing this?

My reseller tells me he is not there for support and to download the discord app which I can't do via my device.This is the 2nd time the login has failed,previously after two weeks I was told to delete from fire stick and was sent a new link.Now he doesn't want to know but something has been...

At login page.enter username&password, try to login,message appears on login page

Can't login error :on failure.Subscription end date has moved from Jan 2020 to unlimited Any help appreciated!! Cheers