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In prime time they reduce the quality

Yesterday i watched a match in 4k channel but the picture had a bad quality, like SD channel, i want some explanation Thanks

I know thanks

But if u see the screenshot, I can't load the discription of the serie not when i want to read the file

But all movies work fine even few series

I need to know only the issue is from app or technical prob of the server

No i have not, i bought from another reseller

It works very well, when i loa d the categorie of series is very fast but when i choose the serie that i want to ser i get the issue (see the screenshot) I unstalles the app and installed it again and the same prob, i reduced the number of series, the same prob. With movie, the app works very...

Uninstall then re install it