Dashboard support

[tonialfo]

Hello,

Since I have the new dashboard I can't create support tickets if click on support or tickets not happens. I have this issue since the new dashboard was released. Clear cache and cookies and try another browser and via phone.
I want to contact support, but have no chance. I dont know what is going on.All other functions are fine.
Have mag device in use.

Can you please help?
Thanks

 

[Hectorious]

Hello,

Since I have the new dashboard I can't create support tickets if click on support or tickets not happens. I have this issue since the new dashboard was released. Clear cache and cookies and try another browser and via phone.
I want to contact support, but have no chance. I dont know what is going on.All other functions are fine.
Have mag device in use.

Can you please help?
Thanks

team is working on it to fix it... in the meantime, try to contact your reseller through this community.

 

[tonialfo]

Thanks for the quick reply.
The problem is I do not know who my reseller is. I registered my account through the web site ipstack. Since the support via the dashboard.

 

[tonialfo]

I need open a ticket, portal load but channels no works. All channels down, mag device in use.

 

[tonialfo]

Now I can no longer log in the dashboard. Web page loads very slowly and when I enter my data appears email address or password wrong. When I click on password forgotten comes the message no matches available. I do not know what to do.
Please help me.

 

[tonialfo]

Ok dashboard works and channels are online only the issue with the tickets is not resolved

 

[Hectorious]

Ok dashboard works and channels are online only the issue with the tickets is not resolved

team is still working on it... ticket system might be fixed asap.

 

[tonialfo]

Ok thanks I wait

 

[Sicilianoo]

Hello, I can no longer log in to the dashboard, what should I do? also cannot reset password

 

[Hectorious]

Hello, I can no longer log in to the dashboard, what should I do? also cannot reset password

dashboard issues are fixed, please try another browser e.g. google chrome and try also to clear browsers cache. if you still cannot login, then please use reset function

 

[Sicilianoo]

dashboard issues are fixed, please try another browser e.g. google chrome and try also to clear browsers cache. if you still cannot login, then please use reset function

thanks for your quick help, try it now

 

[Sicilianoo]

thanks for your quick help, try it now

You have not verified your email yet! Please try to follow verification steps from your email or try to reset password once.

this message also comes with other browsers

 

[Hectorious]

You have not verified your email yet! Please try to follow verification steps from your email or try to reset password once.

this message also comes with other browsers

did you try to reset password ? you can also send PM to me

 

[Sicilianoo]

did you try to reset password ? you can also send PM to me

it does not work

 

[vitshinzo]

it does not work

Did you tried Dashboard link you got from your seller or link showin in Forum menu barre !

 

[Hectorious]

it looks like he has hotmail... and hotmail does not like mails from this community or dashboard. hotmail does not show any emails sent from dashboard, even in spam folder.. they filter it out as spam, thats why some people having trouble while they use hotmail.
suggestion: do not use hotmail anymore

 

[vitshinzo]

Well i use hotmail ... and i get mails from dashboard in Spam folder.
i think he use wrong dashboard link