Channel Reporting

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IPTV Community

Well-Known Member
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Jun 3, 2015
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iptv.community
#1
Hello,

In order to solve the channel issues faster, please take these self-diagnostic steps first and if the issue persists, use your Dashboard to report the problem. Please avoid creating tickets for channel issues and only use the "Channel Report" section for reporting.

Please follow these steps:
1. Always check your setup and settings.
2. Try it on different app/device like VLC
3. Check if it works with 3G or 4G or maybe even a friend, family or a colleague.
4. check if there is no known problem with ISP blocking the connection.

If that doesn't help:
If Channel is Down, No Sound, No Picture or Wrong Channel,
You can make a channel report in the Dashboard:


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If the issue you are facing is not on the list, you can create a ticket for it and explain in details via screenshot.
If you can't find the channel in the list, you can create a ticket and explain the issue.


YxUJvBk4TB_M4YYp11dN8w.png
 
Last edited:

Rusax

Let me show you the world
Feb 4, 2017
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www.rusax.nl
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Rusmir
#2
Little Update guys, when you don't have answers within 48hr. or problem isn't fix

You can do 1 of 2 things.

1. You fill in this Form:
https://docs.google.com/forms/d/e/1...nQlFcYfGVqc8n4XrlwwcEbKg/viewform?usp=sf_link
(if there is no ticket number the report will be deleted)


Or
2. you go to:
https://iptv.community/threads/problems-with-channel.9178/#post-93873


and use these template:
(if not filled in it will be deleted without warning)


in the format:
Channel Name (Type the EXACT channel name):
Problem:
Country:
ticket number:
 
Last edited by a moderator: