I don’t have a 254 and mine is the same.... you mention judge the service haha, it constantly has problems, how about the service moves on with the times and technology also!!! You are happy to take money for it so do something about it. With super fast internet and the latest equipment it still is crap!
EPG Never works or is up to date, a programme you are half way through freezes or becomes something else. No difference between HD FHD 4K at all. I purchased a so called premium package. What’s the difference? NONE....
As I said in another post, any complaint posts seem to disappear from the complaints forum I also said how stupid I feel introducing friends to this crap service...you tell me exactly what equipment and service I need do rig to tun flawlessly or at least at 95%