to make sure your channel problem reports are seen and attended to, you need to report them in the correct way.
If a channel is Down, No Sound, No Picture, or Wrong Channel report it at the "Channels" section (http://prntscr.com/kku652)
directly from your Dashboard.
The channel does not show up at channel report - then submit a ticket from your DB and mention your issue:
group/ country:
channel name:
issue: