MAG 351 4K no image only sound issue

[Pixaros]

Hello everyone,


I’m facing some issues with the 351, 4K channels I have only the sound without the image..

I’ve tried good quality 4K HDMI cables and changed resolution in the system..
still same issue.


Any help ?

 

[Sense]

Hello everyone,


I’m facing some issues with the 351, 4K channels I have only the sound without the image..

I’ve tried good quality 4K HDMI cables and changed resolution in the system..
still same issue.


Any help ?

Does it apply to all channels ? Do you see the Menu of the box ?

 

[Pixaros]

Does it apply to all channels ? Do you see the Menu of the box ?

FHD works fine only UHD channels..
I see the menu

 

[Pixaros]

Thanks for that fast answer !!

 

[Sense]

In some rare cases you need to use the HDMI 1 or the HDMI with ARC enabled to recieve a 4K input .. However.. If you are still facing this issue after checking this it could be any number of things like a faulty HDMI cabel or the Firmware of the box not being updated..

 

[Pixaros]

In some rare cases you need to use the HDMI 1 or the HDMI with ARC enabled to recieve a 4K input .. However.. If you are still facing this issue after checking this it could be any number of things like a faulty HDMI cabel or the Firmware of the box not being updated..

I’ve tried to connect it in HDMI 1 and others too nothing changed, it seems that the software is updated ..
The changed I’ve made in the setting ( changed resolution from auto to uhd in mag settings ) ??


thanks again for the you answer

 

[Sense]

Changing image settings should rarely be done as it auto " negotiated " .. Hmm.. Well not sure what the issue could be then..

Maybe try a complete reset of the box ?

 

[Pixaros]

Changing image settings should rarely be done as it auto " negotiated " .. Hmm.. Well not sure what the issue could be then..

Maybe try a complete reset of the box ?

I will try that,

By the way even movies vos in 4K are only in audio with black screen..

 

[Renbob]

I will try that,

By the way even movies vos in 4K are only in audio with black screen..

I have the same problem only with 4k movies in video club.
Did you find any solution?

 

[Renbob]

I will try that,

By the way even movies vos in 4K are only in audio with black screen..

I have the same problem only with 4k movies in video club.

Did you find any solution?

 

[scousetomo]

I have the same problem only with 4k movies in video club.

Did you find any solution?

i had the same problem it was my provider something to do with codecs the films were done in i changed provider and they all work now on another server