Requesting feedback for improving the Help Center

[IPTV Community]

Hello to all IPTV Community members.
We created this thread in order to gather feedback from our community members regarding the articles and technical guides inside the Help section of our Dashboard. These feedbacks will be going to improve the quality of contents distributed within the Help center.

Please reply with the following information:
Missed articles: Tell us which important articles are missing from the Help section.
Articles that need to get updated: Tell us which article needs to get edited or simply need to be improved upon along with the necessary information so that we can insert it inside those articles.
General Ideas: You can also tell us about your ideas regarding the Help center and talk about the ways you think our Help center can be better.

Your feedback will be passed to the dev team at IPTV Help Center.
Thank you in advance.

 

[DoJaja]

Thank you IPTV Community,

The Help section of our Dashboard is perfect and I'm not missing anything.

DoJaja

 

[IPTV Community]

Thank you IPTV Community,

The Help section of our Dashboard is perfect and I'm not missing anything.

DoJaja

Thank you for your feedback.

 

[Artan92]

I am very satisfied with Clietportal only one thing bothers me when I report porbelme like malfunction or wrong name of channel I will be ignored if I want new channls I will also be ignored if I want to film in video on demond I will also be ignored for whatever reason
and sorry my bad english

 

[Streamit]

On reseller dashboard:
Possibility to edit existing macros on the dashboard --> Tickets --> Macros. (edit and save)
Now you have to first delete the macro, edit and then add it again.

Possibility to send same ticket to all clients or selected clients, like mass/bulk email

Make it not possible for several to like same trial post on trial thread, only the first one.

 

[IPTV Community]

On reseller dashboard:
Possibility to edit existing macros on the dashboard --> Tickets --> Macros. (edit and save)
Now you have to first delete the macro, edit and then add it again.

Possibility to send same ticket to all clients or selected clients, like mass/bulk email

Make it not possible for several to like same trial post on trial thread, only the first one.

Thank you for your reply. I'm afraid the context of your post is not related to the Help Center. However, I will forward your feedback to the technical team.

 

[dragon90]

Channel reporting, searching by channel name gives different results

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Captured with Lightshot

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Captured with Lightshot

prntscr.com

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Captured with Lightshot

prntscr.com

it takes a long time to find the right channel

 

[IPTV Community]

Channel reporting, searching by channel name gives different results

Screenshot

Captured with Lightshot

prntscr.com

Screenshot

Captured with Lightshot

prntscr.com

Screenshot

Captured with Lightshot

prntscr.com

it takes a long time to find the right channel

Thank you for your reply. I'm afraid the context of your post is not related to the Help Center. However, I will forward your feedback to the technical team.

 

[Sense]

When reporting channels : Option to add comment as to what issue client is facing with a certain channel. Atm the options to choose from are limited

 

[Sense]

In regards to this : https://iptv.community/threads/important-notice-high-risk-app-addon.12766/#post-128941

Maybe have a section with approved Apps by Rapid ?

 

[IPTV Community]

When reporting channels : Option to add comment as to what issue client is facing with a certain channel. Atm the options to choose from are limited

Thank you for your reply. I'm afraid the context of your post is not related to the Help Center. However, I will forward your feedback to the technical team.

 

[Sense]

Thank you for your reply. I'm afraid the context of your post is not related to the Help Center. However, I will forward your feedback to the technical team.

Got it! just noticed that !

Wil get back with tips for helpcenter

 

[IPTV Community]

In regards to this : https://iptv.community/threads/important-notice-high-risk-app-addon.12766/#post-128941

Maybe have a section with approved Apps by Rapid ?

Approved apps are the ones you download from the App Store or Google play store.

 

[knopiczka]

Manage Lines

I have generated two lists, one I will never use, but I can't delete it, and here it should be possible to delete an unused list

 

[IPTV Community]

Manage Lines

I have generated two lists, one I will never use, but I can't delete it, and here it should be possible to delete an unused list

This is not related to the Help Center. Please read the description inside the first post and then submit your reply. Thanks!

 

[Hectorious]

Hi @IPTV Community ,
can you please have a look to this thread: https://iptv.community/threads/vpn-compare.6717/

I mean, based on this thread, some clients, especially new clients who read this topic might think that VPN is allowed with our service ?
As far as I know, VPN is not welcome in our community ?
This might confuse our clients and also some reseller ?

Edit OCT 04, 2020: In the meantime: VPN is allowed to use now

 

[Davor]

Hello,is it posible to make deafult button in bouquet list,becouse most time I need to uncheck many groups for my clienst,so my thinking is this button will save ours time and nervs .

 

[mlisa100]

Very happy with the support I receive from my reseller and generally the dashboard. Just one suggestion though. It would be really helpful when there are issues with a particular country's channels to post that on this forum, I understand that you do post when there are general / maintenance issues but knowing there are issues with for instance UK channels would help.

Otherwise service is great!