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RTL PASSION HD DE

DawN82

Member
Reseller
Sep 21, 2017
47
40
18
This channel have massive problems the last 6 month! ( wrong rtl passion channel, loops , sound problems , sound not at sync, no sound , channel down , buffering , channel down )! I have made so many tickets in dashboard the last time. Send this ticket to tech team please... Current sound is not at sync with picture since 13 - 18 time of day! We need a second Channel rtl passion de i think.
Regards
 

DawN82

Member
Reseller
Sep 21, 2017
47
40
18
Not at sync with sound since 8 a clock
Who is responsible for fix?
Please told tech team...
The Channel have sound problems sporadically while the day
 
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DawN82

Member
Reseller
Sep 21, 2017
47
40
18
No sound since 20 a clock. In dashboard reportet every day!Tech team?
 

DawN82

Member
Reseller
Sep 21, 2017
47
40
18
Channel down since 8 a clock... Cant report in dashboard , to many error messages for that channel
 
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Nonid

Moderator
Staff member
Moderator
Sep 25, 2015
1,486
3,492
213
v2.zopim.com
Reseller ID
Moderator
Hello Dear Members,

if you experience problems with a specific channel, report them directly via your Dashboard....
The Tech Team does not read the forum threads, always report them through your DB,
otherwise, they don't know about the problem and it is unlikely to be fixed..

Regards
 

DawN82

Member
Reseller
Sep 21, 2017
47
40
18
I have made so many tickets and report directly the last 6 month in dashboard the last time...i reported with no sound, no picture, no sound etc....The Channel have sound problems sporadically while the day! what else can i do?
 
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DawN82

Member
Reseller
Sep 21, 2017
47
40
18
This channel have 2 resolutions 720p and 1080p. They take turns every few hours.The soundtrack is not correct with 1080p! This problem has been for months... Reportet in dashboard, and Made a ticket 100 times... ( soundtrack is not correct in 1080p since 12 a clock) !
 

DawN82

Member
Reseller
Sep 21, 2017
47
40
18
This channel have 2 resolutions 720p and 1080p. They take turns every few hours.The soundtrack is not correct with 1080p! This problem has been for months... Reportet in dashboard, and Made a ticket 100 times... ( soundtrack is not correct in 1080p since 12 a clock) !
 

Attachments

DawN82

Member
Reseller
Sep 21, 2017
47
40
18
Omg
soundtrack is not correct in 1080p since 12 a clock) ! Reported in dashboard by report a channel... At 19 a clock my report is fixed in dashboard. But nothing is fixed! Sound is not correct! I think this reports arent going to tech team.this reports are going to my reseller!!! Why is nobody fix this?????????
 

trapex

***OFFICIAL RESELLER*** since 2016 -> BEST PRICE!
Reseller
Mar 22, 2016
312
466
93
EU
www.NEW-WEBSITE-COMING-SOON.com
Reseller ID
trapex
Omg
soundtrack is not correct in 1080p since 12 a clock) ! Reported in dashboard by report a channel... At 19 a clock my report is fixed in dashboard. But nothing is fixed! Sound is not correct! I think this reports arent going to tech team.this reports are going to my reseller!!! Why is nobody fix this?????????
Just tested this channel and sound is synchron....
 
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Charles Vella

Member
Dec 11, 2016
216
226
43
Formuler Z8 here... the channel is working perfectly. I think its something to do with the STB or program you are using.
 

DawN82

Member
Reseller
Sep 21, 2017
47
40
18
Just tested this channel and sound is synchron....
This channel have 2 resolutions 720p and 1080p. They take turns every few hours.The soundtrack is not correct with 1080p! This problem has been for months.you are testing the 720p resolution.the sound is syncron in 720p, but when it turns in 1080p resolution,the sound is off or not in sync... I dont know, why or who switching this channel in other resolutions. This problem is for month
 

DawN82

Member
Reseller
Sep 21, 2017
47
40
18
The channel works perfect the last 2 days...
Thank you for reporting the error