Bouquet List Error

[smsneo]

Hi guys, have a problem updating bouquet list, original problem was getting black screen after initial load, reseller said to remove VOD from bouquet list, nothing changed, then I removed all, stalker loaded obviously without any channels, proceeded to update bouquet list with everything selected and nothing is syncing. Have tried many times and different combinations and nothing. When I paste M3U link it says list is empty, help

 

[R-Media]

Hello,

please try the m3u line on VLC. If the m3u line working on VLC means some issue with your MAG box.

Then please try this process:

- Factory reset the box
- Auto software update OFF (before connecting to the internet)
- DHCP update OFF (before connecting to the internet)

Regards,

 

[smsneo]

Hi, thanks for reply, m3u line says no channels found

 

[smsneo]

At the moment i have only selected UK, update several times in last 24 hours without avail, since i took off all the channels post updates aren’t syncing

 

[R-Media]

Hello,

Please make the diagnosis the line? And see what is the result.

Regards,

 

[smsneo]

Get undefined error

 

[R-Media]

Hello,

remove the MAC address from the line then make the diagnosis

Regards,

 

[smsneo]

Sorry to be a pain but how can i remove mac address? Only allowing to modify?

 

[R-Media]

Hello,

please contact your Reseller and ask him to remove the MAC from the line and make the diagnosis.

Regards,

 

[smsneo]

I have sent i message, but not had an answer for over 24 hours.

Instant IPTV

 

[R-Media]

Hello,

your reseller @Instant-IPTV is online now. Please wait for his reply.

Appreciate your patience in the meantime and thank you for understanding.

Regards,

 

[Instant-IPTV]

Hello,

your reseller @Instant-IPTV is online now. Please wait for his reply.

Appreciate your patience in the meantime and thank you for understanding.

Regards,

Thanks, we are on the issue. Hope to fix soon.