Client Dashboard

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mrbox201

New Member
Oct 3, 2016
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I have a sub for a couple of years which expires next month. I signed up directly at that time (90e per year) and not through reseller. I had been renewing through service request function. I see on the new dashboard no mention of my existing sub and no mention of renewal option. Instead option only to buy new sub at 120e.

What is the correct process? Do I now need to switch to a reseller?
 
marijo

marijo

Moderator
Staff member
Moderator
Sep 25, 2015
683
1,285
193
Reseller ID
IptvToGo
I have a sub for a couple of years which expires next month. I signed up directly at that time (90e per year) and not through reseller. I had been renewing through service request function. I see on the new dashboard no mention of my existing sub and no mention of renewal option. Instead option only to buy new sub at 120e.
What is the correct process? Do I now need to switch to a reseller?
Hello,
you could either renew your subscription you got or request for a new subscription.
To get a new subscription read the first post of the sub-request thread, and If you do what it says, you will get a few offers.

Regards.
 
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M

mrbox201

New Member
Oct 3, 2016
6
9
3
33
Hello,
you could either renew your subscription you got or request for a new subscription.
To get a new subscription read the first post of the sub-request thread, and If you do what it says, you will get a few offers.


Regards.
Thanks,

Do I renew via the service request ticket system?
 
Scandix

Scandix

New Member
Reseller
Jul 22, 2018
33
2
8
Reseller ID
Bandipandi
Hi!

I got a customer who cant login to his dashboard as he is getting this message {"status":false,"msg":"Invalid request or using proxy."}
This happend after the problem with the credits not showing right amount.
Someone know what this is??

Regards!
 
Rapid TV Swiss

Rapid TV Swiss

Well-Known Member
Staff member
Moderator
Jan 25, 2016
955
3,801
213
rapidtvswiss.com
Hello,
Please tell your clients to not use any VPN or Proxy for the Dashboard.
Regards,