Client Dashboard

[Rapid TV Swiss]

I dont have Firewall section in Dashboard to.

Hello,
we removed Firewall Option from the Dashboard.
Regards,

 

[nuvola125]

 

[mrbox201]

I have a sub for a couple of years which expires next month. I signed up directly at that time (90e per year) and not through reseller. I had been renewing through service request function. I see on the new dashboard no mention of my existing sub and no mention of renewal option. Instead option only to buy new sub at 120e.

What is the correct process? Do I now need to switch to a reseller?

 

[marijo]

I have a sub for a couple of years which expires next month. I signed up directly at that time (90e per year) and not through reseller. I had been renewing through service request function. I see on the new dashboard no mention of my existing sub and no mention of renewal option. Instead option only to buy new sub at 120e.
What is the correct process? Do I now need to switch to a reseller?

Hello,
you could either renew your subscription you got or request for a new subscription.
To get a new subscription read the first post of the sub-request thread, and If you do what it says, you will get a few offers.

Regards.

 

[mrbox201]

Hello,
you could either renew your subscription you got or request for a new subscription.
To get a new subscription read the first post of the sub-request thread, and If you do what it says, you will get a few offers.

Regards.

Thanks,

Do I renew via the service request ticket system?

 

[marijo]

Thanks,

Do I renew via the service request ticket system?

Yes, should work, if you get any Problems PM me.

 

[mrbox201]

Yes, should work, if you get any Problems PM me.

Much appreciated.

 

[Scandix]

Hi!

I got a customer who cant login to his dashboard as he is getting this message {"status":false,"msg":"Invalid request or using proxy."}
This happend after the problem with the credits not showing right amount.
Someone know what this is??

Regards!

 

[Rapid TV Swiss]

Hello,
Please tell your clients to not use any VPN or Proxy for the Dashboard.
Regards,

 

[Regal-IPTV]

Hello,
Please tell your clients to not use any VPN or Proxy for the Dashboard.
Regards,

using a VPN while connecting to the dashboard also cuases problems?