MAG: Technical Issues

[Alvin]

How to change to the correct expiration date in my mag 254. It has an erroneous expiration date.

 

[Amielea21]

Could someone help me ive deleted something off the sd card to try and put the updated version of open atv on it and now it wont boot onto the enigma side do you know what i need to put back on it to do this please?

 

[mmxks]

same here...STB is not supported, and I don't know why

 

[Wayneo123]

Hi have a new max box every time I go through the TV menu the box locks up only thing I can do is unplug any help thankyou

 

[Nepose]

Hello
Which model of MAG do you have and what is a number of the firmware? And do you have a box from provider or from manufacturer?
Please respond so we'll be able to help you

 

[Wayneo123]

Sorry its mag box 254 box is from a provider tried 2 different box's now both the same . It only happens in the tv menu latest update on it . It did do it before up date as Thank you wayne

 

[Nepose]

"Latest update" means 0.2.18-r23-254 from Infomir or your provider uses their own customized software?

 

[Wayneo123]

"Latest update" means 0.2.18-r23-254 from Infomir or your provider uses their own customized software?

how can I find this info on the box please mag box 254

 

[Nepose]

OK, don't worry, it's no problem
Just go to embedded portal, then Settings -> System settings -> Device info. Please send me photo of this screen (of course cover MAC address and serial number ).

 

[Wayneo123]

"Latest update" means 0.2.18-r23-254 from Infomir or your provider uses their own customized software?

 

[Wayneo123]

It only freezes in the TV menu we're the control does not respond so I have to pull the pug to restart then work again until does same again thankyou again

 

[Nepose]

Has this problem happened before updating to r23? It may be doing because of this update. Maybe also your provider doesn't support it.

 

[Nepose]

And your provider uses Stalker 5.3. Are you able to change skin in settings and check whether this problem happens at other Classics and Smart Launcher?

 

[Wayneo123]

Happened before update as well so my provider sent me a new box it was OK for about a hour then same again. Not sure how to change the skin. Wish I was more computer minded.

 

[Nepose]

Okay, so it's not a firmware problem. Go to Settings, then Portal and check whether you have Interface option with list of skins.

Do other applications (Videoclub, Infoportal, Karaoke etc.) work well?

 

[Wayneo123]

My setting don't have the portal option. Also it does the same in all menus if you manage get to the program you won't to watch it is fine no buffering or freezing just in the menu option thankyou wayne

 

[Nepose]

It's weird that you don't have it, it should be in Settings menu of portal, here where you have Software update, Localization etc.

Thinking what to do, I'll write soon.

 

[Wayneo123]

Thankyou

 

[Nepose]

Can you check this issue on emulator?

 

[Wayneo123]

What's emulater Thank you wayne