MAG 250 Technical Issues

[FactorHD]

I have two Mag250 clients with the same problem, the boxes work with the portal, ntp configured for FR and they have 30mbps and 50mbps connected by cable. The problem is that after some time in standby, the box, when started must be disconnected from the electric current otherwise blocked and does not start the portal, or do nothing until disconnected from the power.
What could be causing this problem? It is very inconvenient for customers to have to do this every day and several times a day ...

I ask you some help please.

Best regards,
FactorHD

​

 

[Tabaruka]

The same Problem with MAG254

 

[FactorHD]

I have two Mag250 clients with the same problem, the boxes work with the portal, ntp configured for FR and they have 30mbps and 50mbps connected by cable. The problem is that after some time in standby, the box, when started must be disconnected from the electric current otherwise blocked and does not start the portal, or do nothing until disconnected from the power.
What could be causing this problem? It is very inconvenient for customers to have to do this every day and several times a day ...

I ask you some help please.

Best regards,
FactorHD

​

this has nothing to do with Rapid ... flash the box new this will solve the issue at all check for the latest firmware

Yes, but as I am a reseller of the service, I have to go by excluding parts.
I also didnt say it was a Rapid problem, im just looking for help to solve it.
Did you already had someone with the same problem and the firmware update has solved this problem?

Thanks partner

 

[FactorHD]

this has nothing to do with Rapid ... flash the box new this will solve the issue at all check for the latest firmware

Yes, but as I am a reseller of the service, I have to go by excluding parts.
I also didnt say it was a Rapid problem, im just looking for help to solve it.
Did you already had someone with the same problem and the firmware update has solved this problem?

Thanks partner

yes firmware update and also increasing buffer size ... will solve this issue

I will try update firmware,
the buffer size is now 15.
Thanks for the help

Best regards

 

[Roel]

Hello,

When booting my mag250 box I noticed there was a firmware update for the mag250 in the inner portal.
Update 0.2.18-r16-250 was available to download and Install.

I downloaded and installed the new firmware.
After rebooting the mag 250 box the Rapidiptv portal said:

Your STB is blocked.
Call the provider.

When I go to Account information it's valid untill november 2018...
Account Payment says True.

Is there a problem with rapidiptv when updating to 0.2.18-r16-250?

Thank you...

 

[Beny]

Same here, with mag254

 

[Artur]

Me too stb blocked after mag update today

 

[Roel]

Contacted RapidIPTV support.
Busy with finding a solution...

 

[Akidon]

Me too stb blocked after mag 250 update today

 

[Superkim1432]

Same here with a 254

 

[Brian979]

Same here, Mag 254

 

[Bêwar Aware]

Same here, mag 254

 

[Hekuran]

Same here Mag 254

 

[Hekuran]

Please submit e ticket so rapidiptv know it's a big problem and hope they fix it soon

 

[angelis]

Hello after update my mag 254 write Your STB is blocked
The control panel can not remove me then I have to pay again.

 

[Hekuran]

you have to login in your reseller account and under "MAG DEVICES"
click on "add new MAG device"
register your MAG device by entering mac adress
follow instructions on web.
everything will be ok

klm

Hi

Got a message on my mag 250 "Your STB is blocked.
Call the provider.

anywone who knows how to fix it?

It has not to do with it, the problem is rapidiptv them must fix url portal to work with latest update

 

[angelis]

this problem fix in next update from rapidiptv ???

 

[woodman]

Its a problem since the last update from MAG. No Rapid IPTVs Problem.

 

[Roel]

I submitted a ticket yesterday. Still the same message on my mag250 and still no access to rapidiptv...

 

[Roel]

Looks like the issue is fixed. Working again here.