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Samsung SIPTV Technical Questions

R-Media

R-Media

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Jan 25, 2016
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Hello,

please ask your reseller or open a ticket from your Dashboard. Your reseller will help you with this issue.

Regards,
 
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Nonid

Nonid

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Sep 25, 2015
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v2.zopim.com
Reseller ID
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Hello,

Here a few things to check:
  • which m3u link (with options) do you use MPEGTS or the HLS link?
  • try to use MPEGTS eg to see if it works better.
  • Additionally, try reducing your playlist size by removing channels/movies (Dashboard >> Bouquet List)
  • You could try to change the pw of your m3u link thru your dashboard and upload link again.
  • Delete the app from your Smart Tv and then reinstall again. (Additionally, try to reset your Samsung TV)
  • Or even try to restart your router and wait for 5 min and try again.
  • Change DNS, on your TV, Press the “Menu” button on your remote.
    1. Under “Settings menu” select “Network” (1) then choose “Network Status” (2).
    2. After several seconds you will see 3 buttons. ...
    3. Choose “DNS setting” (4).
    4. Select “Enter manually” (5).
    5. Enter the SmartyDNS DNS addresses (6).
  • Cloudflare DNS: 1.0.0.1 or 1.1.1.1
    Open DNS: 208.67.222.222 or 208.67.220.220
    Google DNS: 8.8.8.8 or 8.8.4.4
    DNS Watch: 82.200.69.80 or 84.200.70.40
  • some routers have safe DNS option that is forcing router DNS even if you put custom DNS on other devices so the first thing to do especially for Vodafone is to disable secure DNS in Router internet settings.

Regards.
 
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M

Mauricio

New Member
Mar 12, 2018
27
18
3
46
Thank you Nonid, I think my problem is the internet provider at home, I tested here in my office in kodi (notebook) and everything works without problem, I'm thinking of changing my TV, can you tell me if the models QLED 2018 Q6FN or Q7FN, has the app smart iptv?
 
N

nuseo

New Member
Oct 22, 2018
6
7
3
Citadin said:
I have a subscription here and exactly the same problem as Raul1902. Some UHD channels works for a few seconds and after it's just glitch and stutter. If change the channel back and forth it works again until next buffer then it start jittery again. My internet speed is 200 Mbps.

Auto Motion Plus is off
Click to expand...
I have the same problem.
 
donjuan34

donjuan34

New Member
Reseller
Mar 27, 2017
10
10
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41
Reseller ID
Donjuan34
hi i've the problem on VOD we have picture (logo). in the normal Channels i see all logo but on VOD i see only the first film with logo...
 
S

Snake88

New Member
Feb 8, 2018
2
2
3
33
Hi guys,

I have a Samsung Q8 and have Problems with my Smart IPTV app.
Always when I watch a channel, the display goes for one second black and return to the channel. Sometimes after the black screen the channel is reiterated few seconds from the channel and shows it further ..

I've tried a longer buffertime, but it doesn't help.

My TV is with LAN on the internet and I have a Internetspeed of 100mbit

Hope someone can me help

best regrads
 
S

Sam01

New Member
Dec 18, 2018
3
5
3
Hi guys.

Probably a silly question..... I've recently subscribed to a service provider here for iptv on my new Samsung tv. However 7 days later the app has stopped working. Do I have to pay for the actual app €5?
 
O

overkill74

New Member
Dec 23, 2018
6
5
3
Just activated my app with my MAC and tried uploading a trial m3u link I got from a reseller here. Before when I started the SmartIPTV app it had some example channels and some messaging on the right that included the MAC address.

All of the sudden the example channels are gone, as well as the MAC address. The messaging on the left says:

Your TV MAC is Activated

There is no playlist uploaded for your TV.

Use the following TV MAC address
(usually the MAC was here but it's missing)
to upload your playlist at my.siptv.app

I've tried Deleting and re-Uploading the list a bunch of times at https://siptv.app/mylist/
I've deleted and re-installed the app, restarted the TV and even unplugged.
Nothing seems to help.
 
R-Media

R-Media

Well-Known Member
Staff member
Moderator
Jan 25, 2016
1,461
7,035
213
overkill74 said:
Just activated my app with my MAC and tried uploading a trial m3u link I got from a reseller here. Before when I started the SmartIPTV app it had some example channels and some messaging on the right that included the MAC address.

All of the sudden the example channels are gone, as well as the MAC address. The messaging on the left says:

Your TV MAC is Activated

There is no playlist uploaded for your TV.

Use the following TV MAC address
(usually the MAC was here but it's missing)
to upload your playlist at my.siptv.app

I've tried Deleting and re-Uploading the list a bunch of times at https://siptv.app/mylist/
I've deleted and re-installed the app, restarted the TV and even unplugged.
Nothing seems to help.
Click to expand...
Hello,
remove the Smart IPTV app and reinstall again. In the meantime ask your reseller to reset your line (means change the line password) then upload the new m3u and try.
Regards,
 
O

overkill74

New Member
Dec 23, 2018
6
5
3
Rapid TV Swiss said:
Hello,
remove the Smart IPTV app and reinstall again. In the meantime ask your reseller to reset your line (means change the line password) then upload the new m3u and try.
Regards,
Click to expand...
Thanks for the tip. I have just done that and the reseller has just sent a new link, however this did not help. The app still starts in this strange state and uploading the new list has not changed anything.
 
Hectorious

Hectorious

Official Verified & Trusted
Reseller
May 5, 2017
1,051
2,019
213
www.simpleiptv.net
overkill74 said:
Thanks for the tip. I have just done that and the reseller has just sent a new link, however this did not help. The app still starts in this strange state and uploading the new list has not changed anything.
Click to expand...
Turn your TV off from power outlet (cord) for ~1 minute to clear the cache and then try again.
 
R-Media

R-Media

Well-Known Member
Staff member
Moderator
Jan 25, 2016
1,461
7,035
213
Hello,

please try the line using different DNS

Google DNS: 8.8.8.8 or 8.8.4.4
Cloudflare DNS: 1.0.0.1 or 1.1.1.1
Open DNS: 208.67.222.222 or 208.67.220.220
DNS Watch: 82.200.69.80 or 84.200.70.40

Regards,
 
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