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overkill74

New Member
Dec 23, 2018
6
5
3
Just activated my app with my MAC and tried uploading a trial m3u link I got from a reseller here. Before when I started the SmartIPTV app it had some example channels and some messaging on the right that included the MAC address.

All of the sudden the example channels are gone, as well as the MAC address. The messaging on the left says:

Your TV MAC is Activated

There is no playlist uploaded for your TV.

Use the following TV MAC address
(usually the MAC was here but it's missing)
to upload your playlist at my.siptv.app

I've tried Deleting and re-Uploading the list a bunch of times at https://siptv.app/mylist/
I've deleted and re-installed the app, restarted the TV and even unplugged.
Nothing seems to help.
 
Rapid TV Swiss

Rapid TV Swiss

Well-Known Member
Staff member
Moderator
Jan 25, 2016
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rapidtvswiss.com
Just activated my app with my MAC and tried uploading a trial m3u link I got from a reseller here. Before when I started the SmartIPTV app it had some example channels and some messaging on the right that included the MAC address.

All of the sudden the example channels are gone, as well as the MAC address. The messaging on the left says:

Your TV MAC is Activated

There is no playlist uploaded for your TV.

Use the following TV MAC address
(usually the MAC was here but it's missing)
to upload your playlist at my.siptv.app

I've tried Deleting and re-Uploading the list a bunch of times at https://siptv.app/mylist/
I've deleted and re-installed the app, restarted the TV and even unplugged.
Nothing seems to help.
Hello,
remove the Smart IPTV app and reinstall again. In the meantime ask your reseller to reset your line (means change the line password) then upload the new m3u and try.
Regards,
 
O

overkill74

New Member
Dec 23, 2018
6
5
3
Hello,
remove the Smart IPTV app and reinstall again. In the meantime ask your reseller to reset your line (means change the line password) then upload the new m3u and try.
Regards,
Thanks for the tip. I have just done that and the reseller has just sent a new link, however this did not help. The app still starts in this strange state and uploading the new list has not changed anything.
 
Hectorious

Hectorious

Verified & Trusted Super Reseller
Reseller
May 5, 2017
61
20
8
Reseller ID
mohamed1962
Thanks for the tip. I have just done that and the reseller has just sent a new link, however this did not help. The app still starts in this strange state and uploading the new list has not changed anything.
Turn your TV off from power outlet (cord) for ~1 minute to clear the cache and then try again.
 
O

overkill74

New Member
Dec 23, 2018
6
5
3
Turn your TV off from power outlet (cord) for ~1 minute to clear the cache and then try again.
I've tried that as well, but I just did it again. Left it unplugged for more than 5min. Still now go :(
 
Rapid TV Swiss

Rapid TV Swiss

Well-Known Member
Staff member
Moderator
Jan 25, 2016
927
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rapidtvswiss.com
Hello,

please try the line using different DNS

Google DNS: 8.8.8.8 or 8.8.4.4
Cloudflare DNS: 1.0.0.1 or 1.1.1.1
Open DNS: 208.67.222.222 or 208.67.220.220
DNS Watch: 82.200.69.80 or 84.200.70.40

Regards,
 
Hectorious

Hectorious

Verified & Trusted Super Reseller
Reseller
May 5, 2017
61
20
8
Reseller ID
mohamed1962
He made a factory reset of his tv, it's working now ;)
 
O

overkill74

New Member
Dec 23, 2018
6
5
3
Ended up doing a full factory reset on the TV. After that I reinstalled the app and I'm up and running again.
 
B

Balko

New Member
Jan 7, 2019
1
0
1
Reseller ID
Cim1905bom
Hello Friends,

Device: Samsung KS8090 firmware 1231
App: Smart IPTV

I've a black screen on VoD but the sound is working.
The videos/movies are working very well on other devices (e.g. LG Smart TV, Samsung J Series with an older firmware, Fire Stick) with the Smart IPTV app but not on my Samsung KS 8090 with the new firmware.
In November Samsung released the new firmware 1231. I'm not sure f it's in relation with my problem but the time frame fits very good. All VoDs which were uploaded after the firmware update have the same problem.
It seems that there is a bug between the app and the new firmware.
Have deleted and installed the app several times and same thing with the link without success.

Hope some of you friends can help.

Thanks so long.
 
DoJaja

DoJaja

Skilled & Verified Pro-Reseller Maniac
Reseller
Apr 4, 2018
12
20
3
iptv.community
Reseller ID
IPTVToGo
Hello,
  • which m3u link (with options) do you use MPEGTS or the HLS link?
  • try to use MPEGTS eg to see if it works better.
  • Additionally, try reducing your playlist size by removing channels/movies (Dashboard >> Bouquet List)
  • You could try to change the pw of your m3u link thru your dashboard and upload link again.
  • Delete the app from your Smart Tv and then reinstall again. (Additionally, try to reset your Samsung TV)
  • Or even try to restart your router and wait for 5 min and try again.
  • Change DNS, on your TV, Press the “Menu” button on your remote.
    1. Under “Settings menu” select “Network” (1) then choose “Network Status” (2).
    2. After several seconds you will see 3 buttons. ...
    3. Choose “DNS setting” (4).
    4. Select “Enter manually” (5).
    5. Enter the SmartyDNS DNS addresses (6).
  • Cloudflare DNS: 1.0.0.1 or 1.1.1.1
    Open DNS: 208.67.222.222 or 208.67.220.220
    Google DNS: 8.8.8.8 or 8.8.4.4
    DNS Watch: 82.200.69.80 or 84.200.70.40
  • some routers have safe DNS option that is forcing router DNS even if you put custom dns on other devices so first thing to do specialy for Vodafone is to disable SECURE DNS in Router internet settings.


Regards.
Thank you!! After resetting my Samsung TV it is working better now.

Thx (gracias)
 
D

dj72

New Member
Jan 24, 2019
7
1
3
Hello,
Device: Samsung UE55JU7000 firmware 1530
App: Smart IPTV

I have black screen with the error message below "NOT SUPPORTED"
Can you please help get out of this ? Look for pic.
thanks
 

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aCeSam

New Member
Feb 16, 2019
12
4
3
Hi :) I am using Smart IPTV on a Samsung TV (Q6 Series). But the problem is, that I am not able to watch VOD‘s. It is trying to load the file but throws then an error message (Video error). Could you help me please? The problem is only about VOD. Live channels are working perfectly. And this problem occurs only using my Samsung TV.

Best regards
 
D

dj72

New Member
Jan 24, 2019
7
1
3
hi, if live channel are working, it's then difficult to say what wrong then. Any how, a reset of tv always the best using also long press on "0" button when loading channels to empty memory.
 
droelfmalbumst

droelfmalbumst

***Trusted Reseller***
Reseller
Jan 7, 2019
143
55
28
droelftv.com
Reseller ID
droelfmalbumst
that must be an issue with TV... did it work before or are the VOD not working since the first day?
 
D

dj72

New Member
Jan 24, 2019
7
1
3
Hi, then I don't know what is that. Wait for some few days maybe there would be a answer. good luck
 
marijo

marijo

Moderator
Staff member
Moderator
Sep 25, 2015
658
1,260
193
Reseller ID
IptvToGo
Hmm Still same problem.
Hello,

Did you try to clean the cache of your tv and tried to change the DNS?

  • Change DNS, on your TV, Press the “Menu” button on your remote.
    1. Under “Settings menu” select “Network” then choose “Network Status”
    2. After several seconds you will see 3 buttons. ...
    3. Choose “DNS setting
    4. Select “Enter manually”
    5. Enter the SmartyDNS DNS addresses
  • Cloudflare DNS: 1.0.0.1 or 1.1.1.1
    Open DNS: 208.67.222.222 or 208.67.220.220
    Google DNS: 8.8.8.8 or 8.8.4.4
    DNS Watch: 82.200.69.80 or 84.200.70.40
Regards.
 
A

aCeSam

New Member
Feb 16, 2019
12
4
3
Hello,

Did you try to clean the cache of your tv and tried to change the DNS?

  • Change DNS, on your TV, Press the “Menu” button on your remote.
    1. Under “Settings menu” select “Network” then choose “Network Status”
    2. After several seconds you will see 3 buttons. ...
    3. Choose “DNS setting
    4. Select “Enter manually”
    5. Enter the SmartyDNS DNS addresses
  • Cloudflare DNS: 1.0.0.1 or 1.1.1.1
    Open DNS: 208.67.222.222 or 208.67.220.220
    Google DNS: 8.8.8.8 or 8.8.4.4
    DNS Watch: 82.200.69.80 or 84.200.70.40
Regards.
Yes, I cleared the cache but did not help at all. I‘ll try again after changing DNS. Thanks!
 
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droelfmalbumst

droelfmalbumst

***Trusted Reseller***
Reseller
Jan 7, 2019
143
55
28
droelftv.com
Reseller ID
droelfmalbumst
Well yesterday I had issue aswell as my Samsung TV didn't work anymore (Smart TV) with the ethernet connection.
I had to switch in the menu to Wifi connection and then it worked... I rebooted the router etc but didn't help. and only the TV is not connecting via LAN. Xbox or swiss TV box are working perfectly... and this issue just came yesterday... of course I can just leave it as it is as it works good but I still think that LAN is better then wifi...

any ideas what the reason can be?
 

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